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Frequently Asked Questions

How do I troubleshoot a FactSet program?

Close FactSet Workstation, Microsoft Excel, Word, PowerPoint, Outlook, OneNote, Adobe Reader and Acrobat. Click on the following link https://support.factset.com/ Click SAVE (exe) under the ‘FactSet Troubleshooting Utility 3’ section and FactSetTroubleshootingUtility.exe will be downloaded.

What is the FactSet diagnostics utility?

This utility is used to perform connection tests, send diagnostics, and solve common issues with FactSet software and Microsoft Office Integration. If these components are already installed, you can launch the application now.

Which version of FactSet should I download?

FactSet (General Release) Download the General Release if you wish to install a FactSet Framework that is widely deployed across a sizable user base. It is recommended to download and install the 64-bit MSI for any 64-bit Windows version listed below. The 64-bit MSI supports any 64-bit or 32-bit Microsoft Office version listed below.

How to fix Excel Add-ins not working in FactSet?

Solution: Select the Fix Excel Add-Ins option under the Office section within the FactSet Troubleshooting Utility. If the error persists, run a repair or reinstall of the default version of Microsoft Office. Problem: Identifier Lookup or FQL doesn’t work properly when recalculating but the FactSet menu appears in Excel.


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