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Frequently Asked Questions

How do I troubleshoot a FactSet error?

Close FactSet, Microsoft Excel, Word, PowerPoint, Outlook, OneNote, Adobe Reader and Acrobat. 2. Click on the following link https://support.factset.com/ 3. Click the RUN button within the ‘FactSet Troubleshooting Utility 3’ section and FactSetTroubleshootingUtility.exe will be downloaded.

What is the FactSet diagnostics utility?

This utility is used to perform connection tests, send diagnostics, and solve common issues with FactSet software and Microsoft Office Integration. If these components are already installed, you can launch the application now.

Who is the FactSet installation guide for?

The FactSet Installation Guide is aimed at individuals wishing to install or upgrade the FactSet Workstation, and IT professionals looking to package and deploy the FactSet Workstation in desktop or server environments.

How does FactSet notify users about system updates?

During a system event, FactSet will update this page with information about the problem, scope, impact, workaround, and potential ETA of a fix when known. FactSet users also have direct access to ongoing updates about system status in FactSet Notify within the Incidents & Outages category.


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