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Frequently Asked Questions

How do I download FactSet troubleshooting utility 3?

Click on the following link Click SAVE (exe) under the ‘FactSet Troubleshooting Utility 3’ section and FactSetTroubleshootingUtility.exe will be downloaded. Run FactSetTroubleshootingUtility.exe

How do I troubleshoot the configuration files created by FactSet?

FactSet will re-create the necessary configuration files when the application is next launched. It is recommended to use the FactSet Troubleshooting Utility to do this: 1. Close FactSet, Microsoft Excel, Word, PowerPoint, Outlook, OneNote, Adobe Reader and Acrobat.

Is there a troubleshooting guide for the FactSet office add-in?

Troubleshooting Guide. FactSet Office Add-in Issues. The user is experiencing an issue with FactSet Office integration. The following are a few examples of errors/issues the user may be experiencing:  The FactSet Office Add‐in, Ribbon, Toolbar and/or, drop down menu is missing or has disappeared.

What is the FactSet diagnostics utility?

This utility is used to perform connection tests, send diagnostics, and solve common issues with FactSet software and Microsoft Office Integration. If these components are already installed, you can launch the application now.

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