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Frequently Asked Questions

How do I troubleshoot issues with Factset?

It is recommended to use the FactSet Troubleshooting Utility to do this: 1. Close FactSet, Microsoft Excel, Word, PowerPoint, Outlook, OneNote, Adobe Reader and Acrobat. 2. 3. Click the RUN button within the ‘FactSet Troubleshooting Utility 3’ section and FactSetTroubleshootingUtility.exe will be downloaded.

How do I perform a FactSet connectivity test?

The FactSet Troubleshooting Utility provides a means to easily perform FactSet connectivity tests as follows: 1. Open Internet Explorer and go to https://support.factset.com/ 2. Click the Run button to launch the FactSet Troubleshooting Utility 3. Once the FactSet Troubleshooting Utility loads expand Connectivity.

What is the FactSet diagnostics utility?

This utility is used to perform connection tests, send diagnostics, and solve common issues with FactSet software and Microsoft Office Integration. If these components are already installed, you can launch the application now.

Which version of FactSet should I download?

FactSet (General Release) Download the General Release if you wish to install a FactSet Framework that is widely deployed across a sizable user base. It is recommended to download and install the 64-bit MSI for any 64-bit Windows version listed below. The 64-bit MSI supports any 64-bit or 32-bit Microsoft Office version listed below.


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