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Frequently Asked Questions

How do I log in to my Viki account?

You can log in on all our supported apps with your email & password, Rakuten ID, Facebook, Google and Apple ID accounts. Click Log in at the top-right corner of the Viki homepage. Enter your Email and Password. Click Log in at the top-right corner of the Viki homepage.

How do I log in to my Rakuten account on Fire TV?

Both the Facebook and Rakuten log in buttons lead to the same Code login page on the Fire TV app. Simply follow the Code login steps above to access your account. On the Fire TV Viki app, go to Sign In >> Enter your email and password >> click on Log In.

When will I be billed for my Viki subscription?

After logging in to Viki.com on a web browser, you can find your next billing date on the Subscription & Settings page. Depending on your plan type, billing occurs automatically on a monthly or annual basis. So, for example, if you purchased a monthly Viki Pass plan on the 1st of the month, you'll continue to be billed on the 1st of each month.

How do I generate a Viki code for Roku?

This is available only on the Viki channel version 2.13 onwards on Roku. From the menu on the left, go to Settings . Click on Log in now. Click on Generate Code. From a computer or mobile device browser visit Viki.com/roku. Make sure you're logged in to your account and enter the code that appears on your Roku.


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